1. Introduction

Joy Walker Estate Agents Limited ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (address, phone number, email)
• Property details and requirements
• Financial information for mortgage and rental applications
• Identity verification documents
• Communication preferences

Website Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on site
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

• Provide estate agency services
• Process property transactions
• Communicate with you about properties and services
• Comply with legal and regulatory requirements
• Improve our services and website
• Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Contract: To fulfill our estate agency services
• Legal obligation: To comply with property and financial regulations
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications

5. Sharing Your Information

We may share your information with:

• Property buyers, sellers, landlords, and tenants (as necessary)
• Financial institutions and mortgage brokers
• Legal and regulatory authorities
• Professional service providers (solicitors, surveyors)
• Third-party service providers (IT, marketing)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure data storage and transmission
• Regular security assessments
• Staff training on data protection
• Access controls and monitoring

7. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Typically, we retain property transaction data for 7 years and marketing data until you withdraw consent.

8. Your Rights

Under data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent for marketing

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze our traffic. We are committed to transparency about our cookie usage.

Types of Cookies We Use

• Necessary Cookies: Essential for website functionality (always enabled)
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to track visitors for advertising purposes
• Social Media Cookies: Enable social media features and content sharing

Third-Party Services That May Set Cookies

• Google Maps: For embedded maps and location services
• Font Awesome: For icon display and functionality
• Bootstrap CDN: For website styling and functionality
• Social Media Platforms: Facebook, YouTube, Instagram, TikTok (when you interact with social links)
• RightMove: For property search integration
• Google Reviews Widget: For displaying live review data (when implemented)

Your Cookie Choices

You can control cookies through:

• Our cookie consent banner (appears on first visit)
• Your browser settings (to block or delete cookies)
• Individual service settings (for third-party services)

Note: Disabling certain cookies may affect website functionality and your user experience.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@joywalker.co.uk
• Phone: 01472 200818
• Address: 58 St Peter's Ave, Cleethorpes DN35 8HP

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.