Clients Money Protection
Your money is fully protected and secure with us
Your Money is Fully Protected
At Joy Walker Estate Agents, we are committed to protecting your money. We are members of a Client Money Protection (CMP) scheme, which provides financial protection for all client money held by our agency.
This means that in the unlikely event of our business failure, your money is protected and can be recovered through the CMP scheme, giving you complete peace of mind.
What is Client Money Protection?
Client Money Protection (CMP) is a government-backed scheme that protects money held by property agents on behalf of their clients. This includes:
Rent Payments
Monthly rent payments collected from tenants
Security Deposits
Tenant security deposits held in trust
Maintenance Funds
Money set aside for property maintenance
Fees and Charges
Any fees or charges paid in advance
Our CMP Membership
Propertymark Client Money Protection
We are proud members of Propertymark's Client Money Protection scheme, one of the most respected and comprehensive protection schemes in the UK property industry.
Click the certificate icon to download
our CMP Security Certificate.
How Client Money Protection Works
Money Collection
We collect your money (rent, deposits, fees) and hold it in a separate client account.
Secure Banking
All client money is held in a designated client account, separate from our business accounts.
Regular Audits
Our accounts are regularly audited to ensure compliance with CMP regulations.
Protection Coverage
In the unlikely event of business failure, the CMP scheme protects your money up to £25,000.
Your Rights as a Client
Transparent Records
You have the right to see records of all money held on your behalf.
Full Protection
Your money is protected up to £25,000 per client under our CMP scheme.
Dispute Resolution
Free access to independent dispute resolution if issues arise.
Clear Information
You must be informed about our CMP membership and your rights.
Compliance and Regular Audits
To maintain our CMP membership, we must comply with strict regulations and undergo regular audits:
Monthly Reconciliation
We reconcile all client money accounts monthly to ensure accuracy.
Annual Audits
Independent auditors review our accounts annually for compliance.
Record Keeping
We maintain detailed records of all client money transactions.
Secure Banking
Client money is held in separate, designated bank accounts.
What Happens if Our Business Fails?
While we are a stable, long-established business, it's important to understand what protection you have:
Immediate Protection
The CMP scheme immediately steps in to protect your money and begin the recovery process.
Claims Process
You can make a claim for any money held on your behalf, up to £25,000 per client.
Independent Assessment
An independent assessor reviews all claims and distributes recovered funds fairly.
Full Recovery
In most cases, clients receive 100% of their protected money back.
Questions About Money Protection?
If you have any questions about our Client Money Protection or would like to see our current certificate, please don't hesitate to contact us.
Call Us
01472 200818
Email Us
info@joywalker.co.uk
Visit Us
58 St Peter's Ave, Cleethorpes DN35 8HP